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Refund & Returns

At RecoGravity, your satisfaction is our priority. We stand behind the quality of every massage chair we offer and want your experience to be completely worry-free. Below is our official refund and return policy.

📅 30-Day Return Policy (Massage Chairs)

You have 30 days from the day your order is delivered to request a return.

If you decide to return your massage chair, the following applies:

  • The customer is responsible for all shipping and delivery costs, including the original delivery, return shipping, and any freight charges to and from our facility.

  • Returned chairs must be in original packaging and in good condition, with all parts included.

  • We cannot accept returns shipped back without an approved Return Merchandise Authorization (RMA).

Defective or Unrepairable Units

If your chair is found defective or unrepairable by our certified service team within the first 30 days, we will arrange for a replacement unit at no additional cost.
After 30 days, the chair is covered under its manufacturer warranty.

To start a return, please contact our support team:
📞 RecoGravity Support: [Insert your phone number]
📧 Email: [Insert your support email]

Upon approval, we will provide a return shipping label and detailed instructions.

🎮 Gaming Chair Return Policy (If applicable for your store)

RecoGravity provides an industry-leading 60-day return window on all gaming chairs.

Your 60-day period begins on the delivery date shown by the carrier.

For gaming chair returns:

  • Contact support to request an RMA.

  • Proof of purchase is required.

  • Customer is responsible for both outbound and return shipping.

  • The chair must be fully disassembled and packaged in its original box.

  • After the 60 days, gaming chairs are covered by the standard manufacturer warranty.

Support:
📧 info@recogravity.com

⚠️ Important Notes

  • Items returned without prior approval will not be accepted.

  • Delivery and White Glove service fees are non-refundable.

  • All refunds are issued back to the original payment method.

  • Refunds are processed once the product is inspected and approved by our team.

💬 Questions? We’re Here to Help.

If you have any concerns about returns, exchanges, or warranty coverage, feel free to contact us anytime.
Our team is dedicated to ensuring you get the best possible experience from your RecoGravity products.