Returns & Refunds

Our cold plunge tubs and hot tubs are large, heavy items that are shipped by freight directly from the manufacturer. Return terms therefore depend on the brand. Please read the terms for your product below – and ask us anything before you order at info@plungentubs.com or (307) 218-2580.

Summary

Brand	Damaged or defective	Change of mind (not defective)
Orivon Wellness (Frost Cold Plunge)	✅ Repair, replacement or refund at no cost to you	❌ Not accepted – all sales are final unless the product is defective
Dynamic Cold Therapy (plunges & chillers)	✅ Repair, replacement or refund at no cost to you	Within 30 days of delivery – 20% restocking fee + shipping both ways
LeisureCraft (cedar plunges & hot tubs)	✅ Repair, replacement or refund at no cost to you	Within 14 days of delivery – 20% restocking fee + return shipping

Damaged or defective products (all brands)

If your product arrives damaged or turns out to be defective, it costs you nothing to put right.

• On delivery: inspect the crate or pallet before the driver leaves and write any scratches, dents or other damage on the delivery receipt. If there is major damage (for example a large hole in the crate), you may refuse the delivery.
• Contact us within 7 days of delivery with your order number and photos or video of the damage or defect.
• Once the issue is verified, we will arrange a repair, replacement parts, a replacement unit or a refund.
• Defects that appear later are covered by the manufacturer's warranty – see our Warranty page.

Change-of-mind returns

Orivon Wellness (Frost Cold Plunge)

Orivon products are only returnable if they are defective or damaged. Returns or exchanges of non-defective products are not accepted. Please contact us with any questions before you order – we're happy to help you choose.

Dynamic Cold Therapy

• Returns must be requested and approved in advance (you will receive a return authorization / RMA number) and completed within 30 days of delivery.
• The product must be new, unused and in its original packaging.
• A 20% restocking fee is deducted from the refund, and the customer pays shipping costs both ways.

LeisureCraft

• Returns are accepted within 14 days of delivery for new, unused products in their original packaging.
• A 20% restocking fee is deducted from the refund, and the customer pays return shipping.

What does the restocking fee mean? When a non-defective product is returned, 20% of the purchase price is deducted from the refund to cover freight handling, inspection and repackaging. Example: on a $5,000 tub the restocking fee is $1,000. The fee never applies to damaged or defective products.

Cancellations & order changes

• Orders can be cancelled or changed free of charge before they have been processed for shipping. For Dynamic Cold Therapy products, please cancel within 24 hours of purchase.
• Once an order has been processed for shipping, cancellation is treated as a return under the terms above.
• Address changes are free before the order ships. Changes after shipping may incur a rerouting fee charged by the freight carrier.

Refused deliveries

If a delivery of an undamaged product is refused, it is treated as a change-of-mind return under the terms for that brand, and any additional freight or rerouting costs are the customer's responsibility.

How to start a return or claim

1. Email info@plungentubs.com with your order number, the product and the reason (photos or video for damage or defects).
2. We'll reply within 24 hours on business days with the next steps and, where needed, a return authorization.
3. Please don't send anything back without approval – returns without authorization cannot be accepted.

Refunds

Approved refunds are issued to your original payment method within 5–15 business days after the returned product has been received and inspected.

This policy does not affect your statutory rights under applicable consumer protection laws.