Returns & Refunds - Cold Plunge

Returns, Refunds & Order Changes Policy

Because our cold plunge tubs and hot tubs are large, custom-built wellness products, we ask customers to review this policy carefully before placing an order.

Order Cancellations

  • Orders may be cancelled within 14 days of order placement without penalty.

  • After 14 days, a $65 cancellation fee may apply.

  • Orders cannot be cancelled within 7 days of the scheduled ship date.

Once an order enters final production or shipping preparation, cancellation is no longer possible.

Order Changes

  • Changes to an order (product options, accessories, shipping method, etc.) may be made within 14 days of order placement at no cost.

  • After 14 days, a $65 order change fee may apply.

  • Orders cannot be modified within 7 days of the scheduled ship date.

Change of Shipping Address

  • Address changes requested before the order ships are free of charge.

  • Address changes requested after the order has shipped may incur a $250 rerouting fee.

Returns & Refunds

Due to the size, weight, and cross-border logistics of our products:

Returns are not accepted once an order has shipped.

In rare cases where a return is approved by the manufacturer, the following conditions apply:

  • A 20% restocking fee will be deducted from any refund

  • The customer is responsible for all return shipping costs

  • Products must be returned unused, in original packaging, and in original condition

  • All returned items are inspected by the manufacturer, who determines final eligibility and refund amount

Refused Deliveries

If a customer refuses delivery after the product has shipped:

  • A 15% restocking fee may apply

  • All shipping, rerouting, and logistics costs will be the customer’s responsibility

  • Refunds, if applicable, will be processed only after resale or manufacturer approval

Damaged or Incorrect Orders

If your order arrives with visible damage or missing components:

  • Accept the delivery

  • Document the issue with photos

  • Note the damage on the delivery paperwork

  • Contact us immediately

If an error or issue is caused by us or the manufacturer, no cancellation or change fees will apply.

Please Review Before Ordering

Because these products are built and shipped specifically for each customer, we strongly recommend reviewing your order confirmation carefully after purchase. Most issues can be avoided with early communication.

If you have any questions about ordering, shipping, cancellations, or returns, our team is happy to help before you place your order.